TERMS OF RESERVATION AND CANCELLATION
To make your holiday a successful one in all aspects, please study our terms of reservation and cancellation below.
1.Lomavinkki Oy () applies the terms below to ordering, reserving and cancelling accommodation services. These terms are binding on both parties once the customer has paid the advance payment mentioned in these terms, or the complete rental payment.
2.Advance payment and final payment are to be paid by the due dates noted on the invoice. Retainer is 15 % of the sum of the accommodation. The final payment is to be paid four (2) weeks prior to the beginning of the accommodation. In last minute reservations (less than 14 days to the beginning of the accommodation) all payments are due immediately.
Summer cabins: a booking fee of € 10, which is non-refundable booking the event of cancellation. Final payment when arrival.
3.Should the customer be forced to cancel their reservation, THEY MUST IMMEDIATELY NOTIFY LOMAVINKKI OY OF THE CANCELLATION, by e-mail or mail. info@koskenselka.fi OR Koskenselän Lomakylä Koskenseläntie 98 52200 Puumala
Leaving the advance of final payment unpaid does not mean cancellation, and does not exempt the customer from these terms of cancellation.
4.Should the customer cancel their reservation 14 days prior to the beginning of stay at the minimum, the payment made will be returned less cancellation expense: Cancellation fee is 15 % of the sum of the accommodation. Should the cancellation take place later, complete rental payment will be charged. However, should the holiday apartment be rerented for the same period of time, the rental payment will be refunded as above. In the case of cancellation taking place later than 14 days prior to the beginning of stay due to a serious illness or death of the customer or a person living in the same household with the customer, the rental payment will be refunded as above. Medical certificate will need to be delivered to Lomavinkki Oy. Should the cancellation take place later than 48 hours prior to the beginning of the reservation dates or during the reservation dates, any payment made by the customer will not be refunded. In any case we strongly recommend our customers obtain travel insurance.
In the event of force majeure Lomavinkki Oy has the right to cancel the reservation. In this case the customer will be fully refunded.
5.The reservation is considered confirmed when the customer has paid the advance
payment (15% of the full rental payment) by the due date. Should the reservation be made later than four (2) weeks prior to the beginning of stay, no advance payment will be charged separately.
Summer cabins: a booking fee of € 10, which is non-refundable booking the event of cancellation. Final payment when arrival.
6.The customer making the reservation needs to be over 18 years old. Minors accommodating without their guardian will need to send a letter of commitment from their guardian to Lomavinkki Oy prior to beginning of stay.
7.CHECK-IN IS AT 4 PM ON THE DAY OF ARRIVAL, CHECK-OUT IS AT 12 NOON ON DAY OF DEPARTURE.
8.The resident is responsible for cleaning the holiday property during the holiday and before departure. The reception will collect the credit card details as a deposit from the person who the key is handed to. The credit card will be charged if the accommodation is not in an acceptable state after the client's departure or if there is breakage in furniture, equipment or the client has not paid the service related to accommodation in the reception.
9.We expect the customer to do the following: take out the rubbish, hoover the floors, wash the dishes (and empty the dishwasher), remove stains and dirt, return items to their designated places, and make the beds. If you do not wish to clean the premises yourself before departure, you may purchase cleaning services from reception. The minimum cleaning fee is 30 € per cabin – the actual charges depend on the size of the cabin. If cleaning has not been arranged, Lomavinkki Oy is entitled to collect a cleaning fee of minimum 150 € for a cabin left uncleaned. Even if cleaning has been arranged, the cabin is expected to be in reasonable condition, with furniture and other equipment in the proper place and unbroken, rubbish taken out, and any bio-matter removed. Also, the yard of the holiday property must be tidy. If the holiday property is not in the expected state of cleanliness at the end of a reservation period and the caretaker has to clean it, a fee is minimun 150 € for cleaning will be charged afterwards.
10.The customer is liable for any damages they cause to the premises and property.
The customer is responsible for cleaning up the apartment during and after stay. Also linen will be delivered on order. Customer is responsible for lost keys of the holiday apartment. Customer is charged for replacing locks and keys.
11.PETS ARE FORBIDDEN in some of the holiday apartments. The customer will need to check whether this rule applies to their rental apartment. Should the customer, despite the rule, bring a pet to the apartment, they are liable to pay allergy cleaning costs (minimum 150€) Pets are allowed in some apartments for a pet fee (EUR 20). Should customer fail to inform of the pet beforehand, they are liable to pay allergy cleaning costs (minimum 150€)
12.The number of people using the premises is not to exceed the number agreed on
beforehand. Extra person charge 50€
13.All comments and complaints concerning the equipment and condition of the
accommodation need to be directed to the reception immediately. Complaints made
afterwards will not be taken into account.
14.The customer commits to study the instructions book in the apartment and follow
its directions. Actions against the instructions cause danger to the premises and liability for damages to the customer.
15.Any items left in apartments are kept for fourteen days. When requested, the property will be sent cash on delivery: the customer pays for all dispatch costs as well as service fee of EUR 20.
In return cases, the refund is made to the payment method used in the order
Payment service provider
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/en/consumer/information-about-paying
1.Lomavinkki Oy () applies the terms below to ordering, reserving and cancelling accommodation services. These terms are binding on both parties once the customer has paid the advance payment mentioned in these terms, or the complete rental payment.
2.Advance payment and final payment are to be paid by the due dates noted on the invoice. Retainer is 15 % of the sum of the accommodation. The final payment is to be paid four (2) weeks prior to the beginning of the accommodation. In last minute reservations (less than 14 days to the beginning of the accommodation) all payments are due immediately.
Summer cabins: a booking fee of € 10, which is non-refundable booking the event of cancellation. Final payment when arrival.
3.Should the customer be forced to cancel their reservation, THEY MUST IMMEDIATELY NOTIFY LOMAVINKKI OY OF THE CANCELLATION, by e-mail or mail. info@koskenselka.fi OR Koskenselän Lomakylä Koskenseläntie 98 52200 Puumala
Leaving the advance of final payment unpaid does not mean cancellation, and does not exempt the customer from these terms of cancellation.
4.Should the customer cancel their reservation 14 days prior to the beginning of stay at the minimum, the payment made will be returned less cancellation expense: Cancellation fee is 15 % of the sum of the accommodation. Should the cancellation take place later, complete rental payment will be charged. However, should the holiday apartment be rerented for the same period of time, the rental payment will be refunded as above. In the case of cancellation taking place later than 14 days prior to the beginning of stay due to a serious illness or death of the customer or a person living in the same household with the customer, the rental payment will be refunded as above. Medical certificate will need to be delivered to Lomavinkki Oy. Should the cancellation take place later than 48 hours prior to the beginning of the reservation dates or during the reservation dates, any payment made by the customer will not be refunded. In any case we strongly recommend our customers obtain travel insurance.
In the event of force majeure Lomavinkki Oy has the right to cancel the reservation. In this case the customer will be fully refunded.
5.The reservation is considered confirmed when the customer has paid the advance
payment (15% of the full rental payment) by the due date. Should the reservation be made later than four (2) weeks prior to the beginning of stay, no advance payment will be charged separately.
Summer cabins: a booking fee of € 10, which is non-refundable booking the event of cancellation. Final payment when arrival.
6.The customer making the reservation needs to be over 18 years old. Minors accommodating without their guardian will need to send a letter of commitment from their guardian to Lomavinkki Oy prior to beginning of stay.
7.CHECK-IN IS AT 4 PM ON THE DAY OF ARRIVAL, CHECK-OUT IS AT 12 NOON ON DAY OF DEPARTURE.
8.The resident is responsible for cleaning the holiday property during the holiday and before departure. The reception will collect the credit card details as a deposit from the person who the key is handed to. The credit card will be charged if the accommodation is not in an acceptable state after the client's departure or if there is breakage in furniture, equipment or the client has not paid the service related to accommodation in the reception.
9.We expect the customer to do the following: take out the rubbish, hoover the floors, wash the dishes (and empty the dishwasher), remove stains and dirt, return items to their designated places, and make the beds. If you do not wish to clean the premises yourself before departure, you may purchase cleaning services from reception. The minimum cleaning fee is 30 € per cabin – the actual charges depend on the size of the cabin. If cleaning has not been arranged, Lomavinkki Oy is entitled to collect a cleaning fee of minimum 150 € for a cabin left uncleaned. Even if cleaning has been arranged, the cabin is expected to be in reasonable condition, with furniture and other equipment in the proper place and unbroken, rubbish taken out, and any bio-matter removed. Also, the yard of the holiday property must be tidy. If the holiday property is not in the expected state of cleanliness at the end of a reservation period and the caretaker has to clean it, a fee is minimun 150 € for cleaning will be charged afterwards.
10.The customer is liable for any damages they cause to the premises and property.
The customer is responsible for cleaning up the apartment during and after stay. Also linen will be delivered on order. Customer is responsible for lost keys of the holiday apartment. Customer is charged for replacing locks and keys.
11.PETS ARE FORBIDDEN in some of the holiday apartments. The customer will need to check whether this rule applies to their rental apartment. Should the customer, despite the rule, bring a pet to the apartment, they are liable to pay allergy cleaning costs (minimum 150€) Pets are allowed in some apartments for a pet fee (EUR 20). Should customer fail to inform of the pet beforehand, they are liable to pay allergy cleaning costs (minimum 150€)
12.The number of people using the premises is not to exceed the number agreed on
beforehand. Extra person charge 50€
13.All comments and complaints concerning the equipment and condition of the
accommodation need to be directed to the reception immediately. Complaints made
afterwards will not be taken into account.
14.The customer commits to study the instructions book in the apartment and follow
its directions. Actions against the instructions cause danger to the premises and liability for damages to the customer.
15.Any items left in apartments are kept for fourteen days. When requested, the property will be sent cash on delivery: the customer pays for all dispatch costs as well as service fee of EUR 20.
In return cases, the refund is made to the payment method used in the order
Payment service provider
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/en/consumer/information-about-paying